Shipping, Delivery & Return Policy
Please read our policies carefully before placing an order. If you have any questions please don't hesitate to contact us.
Returns & Exchanges
We accept returns on Tools & Accessories 30 days from delivery for full refund*. The product must be in its original packaging. Customer is responsible for shipping the product back to us. We do not offer complimentary shipping returns.* Hardwood, Luxury Vinyl, Laminate & Cork Flooring along with any related transition pieces are non returnable. We cannot accept returns. We highly recommend viewing the product in person. Photos of flooring on our website have colour variation and are for reference only, please visit our showroom for in person viewing.
Clients are responsible to confirm all measurements and calculations before ordering material. It is the customer's responsibility to inspect all products before installing as no claims can be made after product is installed. Defective material may be replaced, however no costs for labour will be assumed.
If you placed an online order and would like to return the item, please email info@speersflooring.com with your Order Number, item(s) you'd like to return.
Once your return request is submitted, we will get back to you as soon as possible upon review. Approval may take up to 4-5 business days and requests may be declined if items do not satisfy the requirements of our Return Policy.
Shipping
Please read our policies carefully before placing an order. If you have any questions please don't hesitate to contact us. We ask our customers to allow us 1-2 business days of processing time to assemble your order before it ships. Once your order has been shipped, you will receive a tracking number via email.
Please note: We currently only ship to Canada. For international inquiries please email us at info@speersflooring.com
Shipping Rates
We offer several shipping options for your convenience, please read carefully as shipping rates are dependent on materials purchased.
Free Instore & Warehouse Pickup: Our beautiful showroom located at 266 Speers Road is fully stocked, along with our flooring consultants are available to guide you in selecting the right product for your project.
Tools & Accessories* (shipped via Canada Post)
Orders Under $249 via Canada Post $15
Orders Over $249 via Canada Post FREE • Additional fee $25 applies to oversize/overweight items
Flooring * (shipped via Freight) Curbside Delivery: Starting at $75.00
White Glove Service: Contact us if you require flooring to be delivered inside the home.
Shipping Policy F.A.Q
What are my delivery options?
Option #1 In-store Pickup
Option #2 Local Delivery
Option #3 Courier Delivery
Why do you charge for shipping?
Customers have become conditioned to expect free shipping when they buy
online. The reality is free shipping isn’t actually “free”. More often it is
worked into the product price before you checkout.
Flooring is unique, and heavy! Often the cost of shipping will exceed the
cost of the actual flooring being purchased. To offer you the best possible
price, we keep the shipping price separate from the retail price. We offer
numerous shipping options and have a dedicated delivery team that all different
types of shipping to any home.
Don’t forget, we offer complimentary Canada Post deliveries over $250 on
items like vents, cleaning supplies and smaller materials.*
Where can you deliver material?
Big or small, Our dedicated shipping team can deliver to your home, cottage, condo or apartment.
Visit Our Showroom:
266 Speers Road
Oakville, Ontario L6K 2E9
Phone: (905) 845-8562
Fax: (905) 845-8704
info@speersflooring.com
Showroom Hours: Monday-Friday: 9am-5pm Saturday: 9am-4pm Sunday: Closed
Contact Us